Last Updated: 22 August 2026

Welcome to Travoze (www.travoze.com). These Terms & Conditions ("Terms") govern your access to and use of the Travoze website, platform, applications, and related services (collectively, the "Platform").

By accessing, browsing, registering on, or using the Platform, or by making a booking through Travoze, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and any other policies or conditions applicable to the services you purchase.

If you do not agree with these Terms, please do not use the Platform or make a booking through Travoze.

Travoze is an online travel platform focused on domestic and international flight bookings.

Through the Platform, users may search for available flights, compare available options and fares, and make flight reservations, subject to availability, applicable airline rules, fare conditions, and the terms set out herein.

Travoze may also introduce additional travel related products and services on the Platform from time to time. Any such services may be subject to separate terms and conditions.

For the purposes of these Terms:

• "Travoze", "we", "us", or "our" means the entity that owns and operates the Travoze Platform.

• "User", "you", or "your" means any person who accesses, browses, registers on, or uses the Platform or purchases services through it.

• "Airline" or "Carrier" means the airline or air carrier operating or marketing the flight.

• "Booking" means a reservation or transaction made through the Platform.

• "Ticket" means the electronic or other travel document issued following a successful booking and payment.

• "Platform" means the Travoze website www.travoze.com, applications, booking systems, and associated digital services.

By using the Platform, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information provided by you is accurate, complete, and current.

• You will use the Platform only for lawful purposes.

• You will comply with these Terms and all applicable laws and regulations.

• You will not use the Platform for fraudulent, unlawful, abusive, or unauthorized purposes.

Travoze reserves the right to refuse or cancel a transaction where there is reasonable suspicion of fraud, misuse, unauthorized activity, or violation of these Terms.

Flight information displayed on Travoze may include schedules, fares, baggage information, restrictions, seat availability, and other information provided by airlines, reservation systems, technology providers, or other third parties.

Flight availability and fares are dynamic and may change at any time.

Displaying a flight or fare on the Platform does not guarantee that the fare or seat will remain available until payment and ticket issuance are completed.

A booking is considered confirmed only when:

• Payment has been successfully received or authorized, as applicable

• The booking has been successfully processed

• A valid booking reference and/or ticket has been issued.

All fares displayed on the Platform are subject to availability and may change without prior notice until the booking is confirmed and the ticket is issued.

The total amount payable may include, where applicable:

• Base airfare

• Airline taxes and fees

• Government taxes or levies

• Airport charges

• Service or convenience fees

• Payment processing charges

• Other applicable charges disclosed during the booking process.

The final amount payable will be the amount displayed to you before you complete payment.

In the event of a technical error, pricing error, system error, or incorrect fare being displayed, Travoze reserves the right to cancel or rectify the affected booking, subject to applicable law and the applicable airline/fare rules.

You are responsible for reviewing all booking information before making payment, including:

• Passenger names

• Travel dates

• Origin and destination

• Flight numbers

• Departure and arrival times

• Baggage allowance

• Fare conditions

• Cancellation and change restrictions

• The total amount payable.

Payments must be made using the payment methods made available on the Platform.

A payment being initiated does not by itself guarantee ticket issuance.

Where payment is received but a ticket cannot be issued because of fare changes, availability issues, technical problems, or other circumstances, Travoze may cancel the transaction and arrange a refund of the amount received, subject to applicable circumstances and payment processing timelines.

You are solely responsible for ensuring that all passenger information entered during the booking process is accurate.

Passenger names and other details should be entered exactly as required by the applicable airline and travel documents.

Incorrect or incomplete information may result in:

• Ticketing issues

• Additional charges

• Inability to modify the booking

• Denial of boarding

• Cancellation of the booking.

Travoze shall not be responsible for consequences arising from incorrect, incomplete, or inaccurate information provided by the user.

It is your responsibility to ensure that you possess all documents and permissions required for your journey.

Depending on your itinerary, these may include:

• A valid passport

• Visa or entry permission

• Government-issued identification

• Transit visa

• Travel permits

• Health or vaccination-related documentation where applicable

• Any other documents required by the airline, destination country, transit country, or relevant authorities.

For international travel, entry, transit, visa, immigration, customs, and other requirements may vary by nationality and destination.

Travoze does not guarantee that you will be permitted to enter or transit through any country.

You should verify applicable requirements with the relevant government authorities, embassies, consulates, and airline before travel.

Every airline may have its own terms, conditions, policies, fare rules, baggage allowances, cancellation rules, change fees, check-in requirements, and other restrictions.

Your booking and travel are subject to the applicable airline's rules in addition to these Terms.

Where there is a conflict between these Terms and an airline's mandatory conditions applicable to your ticket, the applicable airline conditions may govern the relevant aspect of the flight booking.

Travoze recommends that users carefully review the fare conditions and airline policies before completing a booking.

Cancellation, rescheduling, rebooking, name correction, itinerary modification, and other changes are subject to the fare rules and policies of the applicable airline.

Depending on the ticket conditions, changes or cancellations may result in:

• Airline cancellation fees

• Change or rebooking fees

• Fare differences

• Applicable taxes or charges

• Travoze service or processing fees

• The ticket being completely non-refundable or non-changeable.

Where permitted, cancellation or modification requests may be submitted through the channels specified by Travoze.

A cancellation request does not automatically mean that a full refund will be available.

The applicable refund amount will be determined after considering the airline's rules, fare conditions, applicable charges, and any service fees.

Where a refund is applicable, Travoze will process the refund in accordance with the applicable airline rules and the payment transaction process.

Refund timelines may depend on:

• The airline

• The fare type

• The payment gateway or banking institution

• The payment method used

• The nature of the cancellation

• Other circumstances outside Travoze's direct control.

Refunds will generally be made to the original payment method used for the booking, unless otherwise required or permitted by applicable law or the relevant payment process.

The time taken for the refunded amount to reflect in the user's bank account or payment instrument may vary.

Airlines may change flight schedules, departure times, aircraft, routes, or other operational details, or may cancel flights.

Where Travoze receives information regarding an airline-initiated change or cancellation, we may communicate the information to the affected customer using the contact details provided during booking.

The remedies available to the passenger, including rebooking, cancellation, refund, or other alternatives, will generally be determined by the applicable airline's policies and fare conditions.

Travoze is not responsible for operational decisions independently made by airlines.

Baggage allowances, excess baggage charges, prohibited items, cabin baggage restrictions, and checked baggage policies are determined by the applicable airline.

Users are responsible for reviewing the baggage allowance and restrictions applicable to their ticket before travel.

Travoze shall not be responsible for baggage loss, damage, delay, excess baggage charges, or other baggage related matters caused by or arising from the airline or airport.

Users are responsible for completing online or airport check-in within the applicable airline's prescribed timelines.

Passengers must arrive at the airport sufficiently in advance of the scheduled departure time and comply with the airline's check-in, security, immigration, and boarding requirements.

Failure to check in on time or comply with airline requirements may result in denial of boarding or cancellation of the booking.

If a passenger fails to travel on a confirmed flight without cancelling or modifying the booking in accordance with the applicable fare rules, the booking may be treated as a no-show.

Airline-specific no-show rules and charges may apply, including loss of the ticket value or restrictions on subsequent use of the ticket.

You agree to:

• Provide true, accurate, complete, and current information

• Use your own payment method or have proper authorization to use the payment method

• Keep your booking information and communications secure

• Review all booking details before payment

• Follow airline and airport rules

• Maintain valid travel documents

• Comply with applicable laws

• Not misuse or interfere with the Platform

• Not attempt to gain unauthorized access to Travoze systems or data.

You are responsible for all activity carried out through your account or using your credentials.

Users must not:

• Use the Platform for fraudulent transactions

• Use another person's identity or payment credentials without authorization

• Attempt to manipulate prices, availability, or booking systems

• Use automated tools, bots, crawlers, scripts, or other systems to access or extract data without authorization

• Introduce malicious code, viruses, or harmful software

• Attempt to gain unauthorized access to any Travoze system

• Interfere with the operation or security of the Platform

• Use the Platform for unlawful activities

• Resell or commercially exploit Travoze services without authorization.

Travoze reserves the right to suspend or terminate access and take appropriate action where prohibited activity is identified.

The Platform may contain information, services, integrations, or links provided by third parties, including airlines, payment service providers, technology providers, or other travel service providers.

Third-party services may be governed by their own terms and privacy policies.

Travoze does not control and is not responsible for the independent acts, omissions, policies, or performance of third-party service providers, except to the extent required under applicable law.

We strive to keep the Platform secure, reliable, and available. However, we do not guarantee that the Platform will always be uninterrupted, error-free, or available at all times.

The Platform may occasionally be unavailable because of:

• Scheduled maintenance

• Technical issues

• System failures

• Internet or telecommunications failures

• Cybersecurity incidents

• Third party system failures

• Airline or reservation-system outages

• Other circumstances beyond our reasonable control.

We may modify, suspend, or discontinue any part of the Platform where reasonably necessary.

All content and materials available on the Platform, including but not limited to:

• Travoze name and branding

• Logos

• Website design

• Text

• Graphics

• Software

• User interface

• Images

• Databases

• Other materials

are owned by or licensed to Travoze and are protected by applicable intellectual property laws.

You may use the Platform only for personal and lawful purposes.

You may not copy, reproduce, modify, distribute, republish, sell, license, reverse engineer, or commercially exploit any part of the Platform without prior written authorization.

Your use of the Platform may involve the collection and processing of personal information required to provide booking and related services.

Such information may be shared, where necessary and permitted by applicable law, with airlines, payment service providers, technology providers, service partners, government authorities, and other parties involved in fulfilling your booking.

For information about how personal information is collected, used, stored, and processed, please refer to our Privacy Policy.

By using the Platform and providing your contact information, you agree that Travoze and relevant service providers may contact you regarding:

• Booking confirmations

• Payment status

• Ticket issuance

• Schedule changes

• Cancellations

• Refunds

• Travel-related notifications

• Customer support

• Other communications necessary to provide the services requested by you.

Communication may take place through email, SMS, telephone, WhatsApp, notifications, or other available communication channels, subject to applicable law.

Travoze shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

• Natural disasters

• Pandemics or epidemics

• War or armed conflict

• Terrorist incidents

• Strikes or labour disruptions

• Government restrictions

• Regulatory actions

• Airport closures

• Airspace restrictions

• Technical infrastructure failures

• Internet or telecommunications failures

• Other events beyond reasonable control.

Nothing in this clause is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable law.

To the maximum extent permitted by applicable law, Travoze shall not be liable for losses or damages arising from matters outside its reasonable control, including airline delays, cancellations, schedule changes, denied boarding, baggage issues, immigration decisions, visa refusals, airport closures, or other acts or omissions of third parties.

Travoze's role in relation to flight bookings is generally to facilitate the booking and transaction between the user and the applicable airline or service provider.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law, including applicable consumer protection rights.

To the extent permitted by applicable law, you agree to indemnify and hold Travoze, its affiliates, officers, employees, agents, and service providers harmless from claims, losses, liabilities, costs, or expenses arising from:

• Your breach of these Terms

• Your misuse of the Platform

• Incorrect information provided by you

• Fraudulent or unauthorized use of the Platform

• Violation of applicable law

• Violation of the rights of any third party.

Travoze may suspend, restrict, or terminate your access to the Platform if:

• You breach these Terms

• Fraudulent or unauthorized activity is suspected

• Your use creates a security or operational risk

• You misuse the Platform

• Such action is otherwise reasonably necessary.

Termination or suspension will not affect rights or obligations that accrued before the date of termination.

Travoze may update or modify these Terms from time to time to reflect changes in our services, technology, business practices, legal requirements, or applicable regulations.

The updated Terms will be published on the Platform with a revised "Last Updated" date.

Your continued use of the Platform after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

Travoze is committed to addressing customer concerns and complaints in a timely and appropriate manner.

For any booking-related issue, users should first contact our customer support team using the contact details provided on the Platform.

Grievance Officer

Name: Mr Shakeel Ahmad Wani

Designation: Grievance Officer

Email: shakeel@travoze.com

We recommend that you retain your booking reference, payment details, and relevant correspondence when submitting a complaint so that we can investigate the matter efficiently.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional provisions applicable to a dispute, courts having jurisdiction at Kochi, Kerala, India shall have jurisdiction over disputes arising out of or relating to these Terms or your use of the Platform.

Nothing in this clause is intended to restrict any statutory rights or remedies available to consumers under applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

These Terms, together with the Privacy Policy, applicable booking conditions, fare rules, and any other policies expressly incorporated into the Platform, constitute the terms governing your use of Travoze and the services booked through the Platform.

If you have questions regarding these Terms, your booking, or our services, please contact Travoze through the contact information provided on our website.

Travoze

Website: www.travoze.com

Email: care@travoze.com

Customer Support: +91 9999999999

Registered Office: 8th Floor, Alapatt Heritage Building, M G Road, Ernakulam, Kochi, Kerala, India

By using Travoze or making a booking through our Platform, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.