Travoze provides online flight booking services for domestic and international travel.

To provide these services, we may need to collect and process information relating to passengers, customers, and users. This information may be shared with airlines, payment providers, technology providers, and other service partners where necessary to complete bookings and provide related services.

We are committed to handling personal information responsibly and using it only for legitimate business, operational, legal, and service-related purposes.

Depending on how you use our Platform, we may collect the following categories of information.

2.1 Personal Information

This may include:

• Full name
• Date of birth, where required
• Gender, where required by an airline or booking process
• Mobile number
• Email address
• Residential or billing address
• Nationality
• Identification details where required for travel
• Passport details for international travel
• Other information necessary to complete your booking.

2.2 Booking and Travel Information

When you search for or make a booking through Travoze, we may collect information such as:

• Travel dates
• Origin and destination
• Flight details
• Passenger details
• Booking reference numbers
• Ticket information
• Baggage preferences
• Seat preferences
• Special service requests
• Cancellation or modification details
• Other information relating to your travel arrangements.

2.3 Payment Information

When you make a payment through Travoze, payment-related information may be collected and processed by our payment service providers.

Depending on the payment method, this may include transaction details and limited payment information necessary to process and verify the transaction.

Where payment information is processed directly by a third-party payment provider, that provider may handle your payment information in accordance with its own privacy policy and security practices.

Travoze does not intend to store complete card numbers, CVV numbers, or other sensitive payment credentials unless specifically required and legally permitted for a particular service.

2.4 Technical and Device Information

When you access our Platform, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Language preferences
• Approximate location derived from technical information
• Date and time of access
• Pages viewed
• Referring website or source
• Other diagnostic and usage information.

2.5 Cookies and Similar Technologies

We may use cookies, pixels, web beacons, local storage, and similar technologies to operate and improve the Platform.

These technologies may help us:

• Remember user preferences
• Maintain sessions
• Improve website functionality
• Understand how users interact with our Platform
• Measure website performance
• Detect fraud and security issues
• Provide relevant communications or marketing, where permitted.

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of the Platform.

We may collect information:

• When you create an account
• When you search for flights
• When you make a booking
• When you make or attempt to make a payment
• When you contact customer support
• When you communicate with us through email, telephone, or other channels
• When you subscribe to communications or offers
• When you participate in surveys or promotions
• Automatically when you browse or use our Platform
• From service providers or partners involved in fulfilling your booking.

We may use your information for the following purposes:

Booking and Travel Services

To:

• Search and provide flight options
• Process and confirm bookings
• Issue tickets
• Process cancellations and modifications
• Process refunds
• Communicate booking updates
• Provide customer support
• Fulfil other services requested by you.

Payments

To:

• Process payments
• Verify transactions
• Detect and prevent fraudulent transactions
• Handle payment disputes
• Process applicable refunds.

Customer Communication

We may use your contact information to communicate with you regarding:

• Booking confirmations
• Payment status
• Ticket issuance
• Flight schedule changes
• Cancellations
• Refunds
• Customer support requests
• Other information directly related to your booking.

Improving Our Services

We may use information to:

• Improve our website and booking experience
• Develop new features
• Understand user behaviour
• Monitor Platform performance
• Troubleshoot technical issues
• Improve our products and services.

Security and Fraud Prevention

We may process information to:

• Protect our Platform
• Detect suspicious or fraudulent activity
• Prevent unauthorized transactions
• Investigate security incidents
• Protect our users, business, and service providers.

Legal and Regulatory Compliance

We may process and retain information where necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Meet tax, accounting, and regulatory obligations
• Resolve disputes
• Enforce our agreements and policies.

We do not sell your personal information to third parties.

However, we may share information with trusted third parties where reasonably necessary to provide our services or fulfil legitimate business, legal, and operational purposes.

These may include:

Airlines and Travel Service Providers

Passenger and booking information may be shared with the relevant airline or service provider to process and fulfil your booking.

Payment Service Providers

Payment and transaction information may be processed by banks, payment gateways, payment processors, and other financial service providers.

Technology and Infrastructure Providers

We may use third-party providers for hosting, cloud infrastructure, security, analytics, communications, customer support, and other technology services.

Customer Support Providers

Where applicable, information may be shared with service providers assisting us with customer support and communication.

Government and Regulatory Authorities

We may disclose information where required by applicable law, regulation, court order, governmental request, or other lawful process.

Fraud Prevention and Security Partners

Information may be shared where reasonably necessary to detect, prevent, investigate, or address fraud, security incidents, or unlawful activity.

If you make an international flight booking, certain passenger information may need to be provided to airlines, airports, immigration authorities, government agencies, or other parties involved in facilitating international travel.

Some of these parties may be located outside India.

Information may therefore be processed or transferred across borders where necessary to provide the requested travel service or where otherwise permitted by applicable law.

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include appropriate access controls, security monitoring, encryption or secure transmission technologies where appropriate, and other safeguards.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account or information has been compromised.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Maintain booking and transaction records
• Meet legal, accounting, tax, and regulatory requirements
• Resolve disputes
• Prevent fraud
• Enforce our agreements.

The period for which information is retained may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Subject to applicable law and any applicable conditions or limitations, you may have rights relating to your personal information, including the ability to:

• Request access to personal information held by us
• Request correction of inaccurate or incomplete information
• Request updating of your information
• Request deletion of personal information where legally permissible
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a concern or grievance regarding the processing of your personal information.

Certain information may need to be retained where required by law, necessary to complete a transaction, or required for legitimate business purposes.

Where permitted by applicable law, we may send you information about Travoze services, offers, promotions, and other travel-related communications.

You may opt out of promotional communications by using the unsubscribe option provided in the relevant communication or by contacting us.

Please note that even if you opt out of marketing communications, we may continue to send essential service-related communications, such as booking confirmations, payment updates, flight changes, cancellations, and refund notifications.

Our Platform may contain links to websites, applications, services, or platforms operated by third parties.

These third-party services may have their own privacy policies and terms.

Travoze is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the applicable privacy policy before providing personal information directly to any third-party service.

Our Platform is intended for use by individuals who are legally capable of entering into transactions under applicable law.

We do not knowingly collect personal information from children for purposes unrelated to providing legitimate travel services.

Where a booking involves a minor passenger, the information may be provided by a parent, guardian, or authorized adult as necessary to complete the travel booking.

If you make a booking on behalf of another person, you confirm that you are authorized to provide their personal information to us for the purposes of making and managing the booking.

You should ensure that the relevant passenger is aware that their information may be processed in accordance with this Privacy Policy.

We may use personal and technical information to identify and prevent fraudulent or suspicious transactions.

Where appropriate, we may:

• Verify transaction details
• Request additional information
• Restrict or cancel suspicious bookings
• Conduct security checks
• Share information with payment providers, airlines, fraud-prevention services, or relevant authorities.

These measures are intended to protect both Travoze and our customers.

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Business practices
• Legal or regulatory requirements
• Data protection practices.

When we make changes, we will publish the updated Privacy Policy on the Platform and update the "Last Updated" date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

Travoze

By using Travoze, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.